 Intro | How OBA Works | Your Costs | Income Options| Setting Up | New Customers AdSpaces |Advertise 1| Advertise 2| Advertise 3 |TEP Marketing |TrafficSwarm Tools & Banners | Sample Letters | OBA-TEP FAQs | My Final Words | Training Videos
There
is no such thing as a perfect system or perfect
business, at least not while human beings
are involved!
Murphy's law is alive and well in cyberspace, so "whatever can go wrong, will go wrong",
even
with a business that uses the best programmers that money can buy.
Once we accept this reality, we can do what is necessary to resolve problems without
over-reacting to glitches and challenges when they come along.
OBA-TEP Frequently Asked QuestionsQ01.
What is OnlineBusinessAlliance [OBA]?
Q02. What is TE Profits [TEP]? Q03. Setting up your OBA Account. Q04. Choosing 1 of 4 Paths. Q05. Getting around your back office. Q06. Getting Help. Who is my Sponsor? Q07. How do I use the Owners Business Centre [OBC]? Q08. How do I pick up the product I paid for? Q09. How does my customer get the product? Q10. Where are my referral links for OBA and TEP? Q11. Banners. Q12. Marketing Tools. Q13. OBA Site Rotator. Q14. Payment Options. Q15. Payment Procedure. Q16. Why do I see my sponsor's checkout page instead of mine? Q17. Manual Payment Verification [MPV]. Q18. New customer notices & welcome emails. Q19. Should I give a refund? Q20. Ad Tracking. Q21. AdSpace: What is an AdSpace? Q22. AdSpace: Programs in AdSpaces. Q23. AdSpace: Paying For AdSpace. Q24. AdSpace: NPN Referral Links. Q25. Traffic Exchanges: Name and URL Q26. I had a customer but he's gone. What happened?  Q1. What
is
"OnlineBusinessAlliance"?
Unlike various online "programs", you don't "join OBA", you purchase one
$5
product. As a customer, you have purchased a product. Next, you can opt
to join the business at no further cost. If you do, you will get resell
rights and can start reselling that product and the
other
digital
products in the OBA catalog, so you become an independent OBA
business owner.
You
may then decide to expand your business to
include the optional AdSpace leasing program, which is a powerful
income earner. The Adspace will cost you one-time $30 (that
is $20 to your sponsor or upline and $10 for the OBA admin fee).
Some business owners purchase AdSpace #1 right from the
start; others wait until they makea few sales of the $5
digital products in order to fund the next step.
You can advance in the AdSpace program by joining the external program (GlobalNPN) that is allowed to be advertised in that AdSpace. This too is optional. After you have set up your OBA back office, check out the new TE Profits membership site. Read the next item, Q02.
OBA is not MLM (multi level marketing), though some of the optional
external programs in the AdSpaces are well-established, legitimate MLM
program.
The income comes from these business activities as your new business partners follow you and duplicate what you are doing. Q02. What is the TE Profits (TEP) Marketing System?
TEP (TE Profits or Traffic Exchange
Profits),
is a professional traffic exchange marketing system that you can use to attract leads, traffic and cash for your business.
TEP has MOVED from the OBA back office! TEP used to be integrated into the OBA back office, but the TE Profits link you will see there now goes to the old site and is no longer valid, so please do not use that link. The old TE Profits link in the OBA back office will be corrected by OBA Admin Dave in due course when his health permits. Please contact your sponsor or next upline for their referral link to register at the new TEP membership site. You will find their contact information in your OBA back office under "Your Sponsor" menu option. (Read this notice) Also read this post by Cindy at the OBC: http://onlinebusinessalliance.com/obc2/index.php?topic=906.0 New and existing OBA-TEP members are invited to register at the new TEP site. If you are Jude's direct referral, register here: TEP membership site As a TEP member, you are not required to use the TEP lead capture system. You may already have your own lead generation process. However, you will still want to add your links to the marketing system and referral builder sections for maximum growth. TEP pays 25% commissions to free members, 50% to Pro and 75% to Partner members, plus the links in the TEP back office serve as downline builders, so you will want to ensure your links are added there, whether you are using the TEP lead capture system or not. New TEP members can now join directly through your TEP affiliate link, not just through the lead capture system. This means if you are already an OBA business owner you will want to ensure that your referral link for the $5 Franchise is added into your TEP back office marketing system, along with the other programs listed there. You can insert either link below into your TE back office marketing system section. Be sure to replace it with your username. http://5dollarfranchise.com/?id=yourusername http://www.onlinebusinessalliance.biz/?id=yourusername You can use the TEP system to generate leads and traffic for your OBA business (or any other business or product) and the system is designed to help you generate income from sales of the ebook Stacked Income and other optional income sources through the marketing system and the downline builders. Some people join OBA first through an OBA referral link and later decide to use the TEP system to build their OBA business. Others join TEP first and a requirement to use the TEP system is to buy Stacked Income, which comes with resell rights. The income from Stacked Income sales becomes a funded proposal to offset the cost of advertising expenses. TEP members who purchase Stacked Income get access to the OBA business opportunity, including the optional AdSpace Lease program. It is recommended that members register at the new TEP membership site with the same username as in OBA (and vice versa). However, if they chose a new username when setting up their TEP membership, then they will need to change the "company" token in their TrafficWave teprofits campaign. You now have two different back offices: OBA and TEP. You will find training materials and resources and instructions in your TEP back office for setting up your marketing system. Q03. What do I need to know about setting up my OBA account?
When you log in for the first time, you
will be greeted with a page that states:
Q04. What are the 4 Paths?
Which
one should I select?"Which One Are You? (Let us help you get everything you paid for!)" This refers to your $5 purchase. The first step is to select one of the four paths, then follow the prompts for setting up the account that fits in with the path you have selected. If you have started and stopped - no problem. The next time you log in, a link will take you to the point where you left off. Your first task as a new Business Owner, or TEP user, is to set up your OBA account by completing all the steps in your chosen path. The setup process tells the OBA database the information required for your OBA and TEP web pages and links to work properly. You do not have to spend money to complete the steps. You will have the choice of saying "yes" or "no" to joining the AdSpace Program. Click the link of your choice and confirm that you have read the information on the page. If you select "no" during the setup, you can join any time later. If you do not click the link to confirm that you have read the page, the database will assume that you have not completed the setup and your back office and sales pages may not work properly. Do each task until you reach a page that tells you that your setup has been completed. You can review (and even redo) the set up procedure at any time by selecting "Review the Steps" from the left menu, which appears after you have completed all the steps. After setting up your OBA account, it is recommended that you register at the new TEP membership site. It is free to access the area and you are not making a commitment to use the TEP marketing system. Please read Q02, above. As previously stated, if you are a member in any of the Traffic Exchanges or resources listed in your TEP back office, whether or not you use the TEP system, you should add your referral links for them in the fields provided because the TEP system also works like a downline builder for those other programs and resources. Upon logging in for the first time, new customers are given a choice to select one of following four "pathways" to match the different goals that people have when they first discover OBA:
2.) Make Just A Little Money is an option to make just a little money now and then through the sale of OBA products 3.) OBA Business option should be your choice if you wish to learn how to create a life-changing income by building a solid, profitable, growing business as an OBA Business Owner, and using the TEP Marketing System 4.) Make Money from Your Marketing option is what you would select if you are completely satisfied with your present program or business and just want a way to make some income, leads and traffic from your marketing efforts. Your customers will choose which path they want to follow and as they complete the steps to set up their OBA back office, the system will display specific instructions based on which path they have selected. Anyone can change their path at any time (after the initial set-up is completed) by selecting "Review the Steps" from the left menu and choosing a different path. Setting up the account does not cost anything, however, new customers may decide to lease their first AdSpace (optional) during the set-up process. Q05. How do I navigate around my back office to find what I need? Tip: Download the OBA-TEP toolbar. It will save you time when accessing your OBA and TEP back offices, and it has a link to this FAQ page, to new announcements, and more!
Check out the links contained in the left menu in your OBA back office
and see where they take you!
Be sure to read the content of each section. Tip: Once you are logged in and visit a page that you expect to return to, consider bookmarking or saving the URL on your computer, for example, in a notepad file. Then whenever you are logged in, you can visit that page directly from your bookmark or by copying the URL into your browser's address bar. Q06. How do I get help? If you need
more one-to-one help, contact your sponsor or
next upline. To find their contact details, click on the
"Your Sponsor" link in the left menu.
If you need general help, go to the Owner's Business Center and post your question in the appropriate thread. In additon, OBA has a Yahoo Users Group account which is used if the OBC is unexpectedly down. It is a good idea to join this group so that you have a place to go to find out what is happening if the site is down for any reason. To subscribe, send an email to: OBA_Group-subscribe@yahoogroups.com Be sure to include your OBA username. You can visit the Yahoo group page at any time. Copy & paste the link into your address bar: http://finance.groups.yahoo.com/group/OBA_Group/ Q07. How do I learn about using the Owner's Business Center [OBC], posting, forum rules and things like that? One
of the initial steps in setting up your account is do a
test message to register at the Owners Business Center [OBC].
The OBC is your business meeting place and an extension of your back office. Click on the "Help" link in the menu at the top left of the OBC index page to learn how to use the OBC. Browse through the various topics and get an overview of the range of information available. No one expects you to digest everything. If you visit often, soon you will feel at home and you will know which threads are relevant for your purpose. Remember, everyone was a newbie once upon a time. You are never alone at the OBC, so if you hit a snag, please ask! Q08. How do I pick up the product I paid for and the other products in the catalog? The download link to access the product you purchased is located on the first page when you first log into your back office. After that, the link appears at the top of each page of the set up steps. You can access the product as soon as your sponsor has verified your payment and you log in to your OBA back office. The download link is immediately available for that one product. You will be able to access the other OBA products in the $5 catalog after you have completed the steps to set up your account (assuming you have chosen a path other than Path 1, which is "product only", when you started to do the set up). After your set up is completed and provided you have chosen path 2, 3 or 4, you will be able to click on "OBA Products" in the left menu. You will be taken to a page that has all of the products, plus the web link, plus a link to download all products to your computer, if you wish, or to access them via the web. You can redo the setup steps at any time later. Q09. How does my customer get the product?
As stated in Q08, the download link is on the first page
after logging in, and at the top of each page of the set-up process, so
once your new customers choose a
path and start to set up their account, they cannot miss the download
links!
The Welcome email has the information customers need to log in to their OBA back office to pick up (download) the product. Sometimes the customer is on your list but has not received the automatic welcome email. That can happen when the customer did not return to the checkout page to complete filling in the payment details at the bottom of the checkout page, in which case you will need to copy and paste the link below and send it to them: http://www.onlinebusinessalliance.com/checkout.php?id=your username
Ask your customer to log in with the same username and password used
when making the purchase and to scroll down to the
bottom of the page, enter the payment
method and click "submit".
That will result in the OBA server notifying the customer, by welcome email, and notifying the sponsor, about the transaction, and placing the new customer's details into the database. Q10. Where can I find my referral links to promote? You will find all of your referral links to your TEP splash and lead capture pages in your TEP back office. Be sure you are registered at the new TEP membership site, not at the old site, through your sponsor's link. The old TEP site (no longer to be used) was here: http://www.trafficexchangeprofits.net/login.php The new site TEP site is here: http://teprofits.com/index.php?r=sponsor username
If you selected Path 4 when you set up your OBA back office, you will
not see your OBA sales pages because you are using the TEP marketing
system and not directly
promoting your OBA product pages.
However, you can access your OBA product sales pages at any time by logging in to your OBA back office and copying this link into your browser bar: http://www.onlinebusinessalliance.com/Loggedin/salespages.php
Or you can change your choice to Path 2, in the Review the Steps link,
and that we automatically make visible your OBA sales pages in
the left menu link "OBA sales
pages".
You will see all of your OBA-Hosted websites (for use in any type of advertising, except you may not advertise OBA-hosted page links directly in any form of email advertising whatsoever). Q11. How do I get banners? Visit these website: http://www.splashparade.com http://www.obatraining.com/yourbiz8.html Your TEP back office also has some banners and promotional materials. Q12. What tools and resources can I use to promote my sales pages and manage my business? In your OBA and TEP back
offices, visit the
links listed in
the
Marketing section.
Even if you are not using the TEP system, you should log in and avail yourself of the free training and resources provided to help with your marketing. Be sure to insert your links in the TEP back office for the resources in which you are already a member, for example, Traffic Hoopla and Vital Viral Pro and others. In addition to the marketing system, your TEP back office works like a downline builder so that anyone who joins you in OBA may also join TEP and you will want your referral links added to your downline builders in TEP. The biggest challenge is in not getting overwhelmed with all the information that is available. Start with the basics, then refine your skills and move forward at your own pace, one tool at a time. Q13. What is a website rotator? How do I use the OBA website rotator? The OBA rotator allows you to advertise multiple OBA/TEP splash and squeeze pages using one url. The instructions for adding your url's to the rotator are show below. You can assign weights (how often each link is shown to visitors). Each site on your rotator will be shown according to the weight you assign to them. Join the OBA rotator free from the link in your OBA back office. To set up your rotator:
Q14. How do I add Pay Options to my sales pages? You must add a minimum
of
one payment option to
your sales
pages before you advertise, as that is the only way your customers can
pay you.
Therefore, be sure to add at least one pay option during your account setup process. After you have completed your account setup, you can edit, remove, or change your pay options at any time. Make sure you are logged in, then select the link from the left menu - "Your Pay Options". You can add PayPal and AlertPay buttons to your sales pages at any time. E-gold is not recommended at this time as its future viability remains uncertain. You can add 4 other processors of your choice in the "additional pay options" page. You can have up to 6 payment options listed in total. You only need to enter your payment option details once and it will show in the same way on all of your OBA sales pages.
Needless to say, the more pay options you provide to your potential
customers, the greater the chance that they will find one that suits
them.
You do not need to fund payment processor accounts in order to receive funds in them. You only need to fund your payment processor account if you plan on using it to pay someone else and you don't have the funds in your account. Payment processors are free to join and you don't need to have funds in them to add them to your sales pages as a payment option. Making OBA sales is a good way to fund your accounts! Please post in the payment processor thread at the OBC if you have questions or need help with your pay options page Q15. When a customer buys a product from my sales page, how does the payment procedure work? Customers must complete two web forms to buy a product and/or to become an Business Owner: 1. Purchase form (registration page) 2. Business Owner's checkout page
When your customers correctly complete the order form, the
database places them on your customer list. This occurs whether or not
they have actually paid you, and you are in fact sent a notification that someone has signed up.
(Registration and payment are two different things) Replace the xxxxx in your browser with your user ID in the order form below: Click to view Stacked Income order form: http://www.obabooks.com/si/1/?id=xxxxx The customer's details will appear on your customer list with the letters NV (not verified), if they have completed the form correctly. Please Note:
It is possible for a customer to pay you, but not complete
the form correctly. In such a circumstance, the database will not be
able to match the person to your customer list.
This can happen because sometimes people get distracted and do not follow or complete all instructions properly. You can do one of two things in such instances: 1) Contact your customer by getting their email address from your payment processor and ask your customer to complete and submit the purchase form. You will need to send them the relevant link above. OR 2) Because you have the customer's username, email address, and you have been paid, you can complete the form on their behalf, but you will have to let them know the password that you assigned, which they can change later. Q16. How do I know my checkout page is working properly? Why do I see my sponsor's checkout page instead of mine. You can test to make sure your payment pages are working correctly after you have completed all of the setup steps in your back office. Login to your OBA back office > click on Your Checkout Page > test your pay buttons and follow the instructions. Important: If you are logged into your OBA account, you will always be taken to your sponsor's checkout page. One way to check to see if customers are being taken to your checkout page is to do a test signup from one of your own links. Be sure to sign out of your OBA account, and use a test username/password. Each time a new customer fills in the bottom of your
checkout page and adds the payment method they used to make
their
$5 purchase (e.g. PayPal, or AlertPay, or, sadly, they might type in
fake information), the following message will appear at the top of the
page in your OBA member's area (whether the customer actually paid you
or not).
"You have a customer awaiting payment verification. Click Here." Selecting "Click Here" will take you to the payment verification list, which is the only page from which you can verify a customer's payment. You can see your verification page at any time by logging in to your OBA back office and copying the link below into your address bar: http://www.onlinebusinessalliance.com/Loggedin/verifylist.php That is the only page from which you can verify that you have been paid by your customer. If you have customers on that list, first check your payment processors to be sure that you have received their $5 payment. If yes, then click on the word, "Verify" on the payment verification page, and the customer's payment will be immediately verified. The manual payment verification concept is explained in Step 11 of the back office setup procedure. You can review it at any time by logging in to your back office and copying the link below into your browser: http://www.onlinebusinessalliance.com/Loggedin/step11.php The Manual Verification System is turned ON by default. If you have not been paid and you have followed up with your customer, with no reply, you may wish to "LOCK" the account. That customer will be removed from your verification list, but will remain on your customer list.
If the customer later pays you, simply UNLOCK the account from your
customer list and their name will re-appear on your verification page.
It is not enough to just unlock the account. Be sure to go to your verification list and verify their payment! Q18. Why didn't I receive a new customer notification? Why didn't my customer get a welcome email? Sometimes the customer is on your list but you have
not
received a notice of sale and your customer has not received the
welcome email.
That can happen when the customer did not return to the checkout page to complete the form by filling in the payment details at the bottom of the checkout page, in which case you will need to send them back to your checkout page: http://www.onlinebusinessalliance.com/checkout.php?id=your username.
Ask your customer to log in with the same username and password he/she
used when making the purchase and to scroll down to the bottom of the
page and enter the payment method and
reference number.
That will result in the OBA server notifying the customer, by welcome email, and notifying the sponsor-seller about the transaction. Q19. Should I give my customer a refund? Once customers
download
the digital product,
they cannot
physically "return" them. Even so, if someone asks for a refund,
it may be appropriate to give them a refund if the request is
made within 30 days of purchase.
Payment by a buyer to you the seller is always for purchase of a digital product or AdSpace lease. No one ever pays to become an OBA business owner as that is free. So there is nothing to refund as far as the business is concerned. Having said that, if customers ask for a refund because they suggest that they only bought a digital product to look at the business, or they found the ebook or product not satisfactory, it would be up to the individual business owner to decide whether a refund is reasonable in a particular case. As the business owner, it is ultimately left to your discretion. It may not worth dealing with a chargeback or having a payment processor involved over a $5 or $20 refund. So making the refund and deleting their OBA account may be your best course of action. Be sure to refund the person to the same payment processor that was used to make the purchase. Q20. How do I know how many people have clicked on the links I am advertising? Ad tracking is a big
topic and is beyond the
scope of this
FAQ section.
If you are a member in VitalViralPro, (the link is in your TEP back office) you have an easy way to track where your signups are coming from by using the VitalViral capture pages, even if you are not hosting those pages yourself. Membership in VitalViralPro is highly recommended. Hits Connect, NPNGlobal Adtracker and the TrafficWave AdTracker all offer various types of tracking services. Those sites provide training notes on how to use their trackers. Ask your sponsor or upline/s if they can recommend a tracker for you. Scott Douglas has written a helpful article on this topic on his TEP Buddy Blog at: http://teprofits.com/wordpress/?p=82 Q21. What is an AdSpace™ and what can it do for my OBA Business? Your OBA back office does an excellent job in
explaining how the AdSpace lease works.
The AdSpace lease has a two-part pricing structure. The first part is your payment of $30. (Pay $20 to your sponsor or next upline who has leased the AdSpace, and pay $10 to OBA admin). The second part is that you must pass up your first AdSpace customer to your sponsor, or to your next closest upline who has already leased the AdSpace. The OBA system does this for you automatically as soon as one of your customers buys his or her first AdSpace. When you have fulfilled the above conditions, you can sublease AdSpace #1 again and again, earning $20 for each lease that your customers and their first customers buy. Your business partners will, in turn, pass up their first AdSpace customer to you and you will earn $20 each time that happens. To get started, log in to your OBA back office and visit the link below (you must be logged in, then copy and paste the link into your address bar for it to work), then click on "get started now". http://www.onlinebusinessalliance.com/Loggedin/step14.php
AdSpace lease customers will be able to click a pay button. This also
enables you to accept credit or debit card payments (or e-checks) for
your lease fee payments through PayPal
and/or AlertPay.
For steps on how to pay for the AdSpace? See - Q24 in the FAQs. Q22. What am I allowed to advertise in my AdSpaces? The purpose of the AdSpaces is to build your downline in certain programs, thus creating a hands-free, recurring, monthly income. Only ONE program can be advertised in each AdSpace. The program in AdSpace 1 is: GlobalNPN. The program in AdSpace 2 is: TrafficWave. To view AdSpace #1 and Adspace #2, log in to your OBA back office and copy and paste each link below into your browser: http://www.onlinebusinessalliance.com/Loggedin/as1.php http://www.onlinebusinessalliance.com/Loggedin/as2.php
If you have an existing account with Global NPN or TrafficWave which
are featured in AdSpace #1 and #2 respectively, you may NOT use that
account to replace your
sponsor's
link.
The only way you can replace your sponsor's link is if you join the program from the link featured in the AdSpace. If you already have an account with those programs, you can create another one--the programs in the AdSpaces allow a member to have more than one paying account. For example, if you joined TrafficWave through TEP, you may NOT place that TrafficWave link in your AdSpace #2 program. Instead, you have two choices: Choice 1
Do not join GlobalNPN or TrafficWave again. You can still earn just by
leasing your AdSpaces.
Choice 2
GlobalNPN and TrafficWave allow members to have multiple accounts. You
may wish to open another account with them and signup using the link in
your AdSpace.
Again, just to make sure you are clear on this point: You are NOT permitted to replace your GlobalNPN and TrafficWave link in the AdSpace UNLESS you have joined those programs through the link in the AdSpace in the first place. It is not compulsory to join any of the external programs in the AdSpaces. The AdSpace program represents another income stream that you do not have to advertise outside of your OBA business. It grows automatically as you grow your OBA business and your business partners follow you into those programs. If you cannot afford it, don't join. Wait until you have some active business partners on your team who are likely to follow you into those programs. Where do you get help for the external programs? You can post at the OBC, but generally you should create a support ticket with the specific program's support service. Q23. How do I pay for leasing AdSpace #1? Log in to your OBA back office. Copy and paste the link below into your browser: http://www.onlinebusinessalliance.com/Loggedin/order.php Leasing AdSpace #1 is a 3-step process: 1. Pay Your Sponsor ($20) 2. Pay Admin ($10) 3. Fill in the payment method fields
After completing your payments at Step 1 and Step 2, and fillng in the
field at Step 3 to advise which payment method you used, click on the
submit button at the bottom of the page
and the system will recognize your lease.
Note: Sometimes people forget after paying their Sponsor and the Admin, to go back and complete Step 3, which is the form to complete after they made their payments. The form is what tells the database that they leased the AdSpace. They will have to go back and process their lease again (of course they don't pay again) and when they get to Step 3, they fill in the form and resubmit it. Then the database will recognize that they have leased the AdSpace. Q24. How do I replace the current link in AdSpace #1 with my NPN referral link? 1. Join GlobalNPN (NPN) from the link in your OBA back office AdSpace #1. While logged in to your OBA back office, copy and paste the link below in your browser. It takes you to your adspace box: http://www.onlinebusinessalliance.com/Loggedin/as1.php The link there belongs to your sponsor or next upline who is a paid NPN member. 2. After you join, GlobalNPN will send you by email YOUR referral NPN id number. 3. Pay for your monthly NPN subscripiton ($10.75). Then in your OBA back office return to the ad box (you can use the above link) Then scroll down to the bottom of that page where it says: "Replacing the Link in AdSpace 1" and follow the prompts. Please, only insert the NPN link in your AdSpace#1 if have paid for your monthly NPN subscription. If, for whatever reason you stop your paid NPN membership, please remove your link!
The system will perfom a check to make sure nobody enters an NPN ID
number in AdSpace #1 that they obtained outside of OBA.
It does this by comparing the ID Number that's being entered with the ID Number that's being replaced... and rejecting bad ID Numbers. NOTE: There could possibly be some bad ID Numbers that the system isn't able to detect. So the system will help, but it will still be up to you as the sponsor or upline to make sure the links in the AdSpaces that are leased from you contain only valid links. You can suspend any bad links and the information on how to do this is in your back office. Q25. Traffic Exchanges ask for my name and URL. What do I put in there?
When signing up for traffic exchanges, you may be asked
to add a name and url during the registration process.The
name can be anything as its purpose is to help you identify what
link you added. You can insert a link to either a TEP or OBA splash page. Name it simply put "TEP" or "OBA" or give it any name that will help you remember which page it refers to. The url for your sites can be found in your OBA and TEP back offices. If you are promoting OBA sales pages, log in to your OBA back office and copy the following link into your browser (you must be logged in for the link below to work). It takes you to a page that lists the links to all of your OBA sales pages. http://www.onlinebusinessalliance.com/Loggedin/salespages.php Q26. I had a customer but now he's gone. What happened? This post by Dave at our old OBC explains what happened:
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